For our Service Design Workshop, we focused on the confusing sign-up process for MUNI’s lifelong learning program. After mapping the process and gathering usability feedback through think-aloud testing, we found the main pain points were unclear steps, missing information about next steps, and scattered communication. Using iterative prototyping, we designed and vibecoded a visual step-by-step roadmap for applicants and an internal manual for staff, answering the need for clarity and consistency in a process we couldn’t structurally redesign.